One of the most important aspects of a reliable maintenance program is communication, involving scheduling and coordinating work with the residents. Response time is kept to a minimum, normally 48 hours for a non-emergency and immediate response for an emergency. It is critical that the resident be kept informed as to when to expect repairs.
Finally, quality control is a must and is monitored through the use of supervisory inspections and by resident response quality control cards left in units after the completion of repairs.
Our on-site staff maintains comprehensive schedules, charts, and reporting systems that enable the supervisors to monitor the actual maintenance and repairs of each unit and the project equipment. Additionally, our firm analyzes all project reserves, prepares equipment replacement cost projections, and makes recommendations to provide adequate future funding of reserves.
Service contracts are monitored and maintained at all of our properties for the building equipment and systems. Other routine maintenance is charted by the maintenance staff and monitored by the Administrator.
The Property Supervisor conducts a general walk-through during the weekly site visit. Any pressing items that need corrective action are discussed with the Administrator and the maintenance staff.
AMCorp reviews the existing Preventive Maintenance plan and makes any necessary adjustments. The owner(s) is informed of the proposed schedule of changes and implementation.